Columbia Strategic Consulting Group

Objective
To obtain a position of Business Analyst, eventually achieve a position of business consultant.
Customer Service and Sales Skills
Maintain an excellent customer satisfaction rate with virtually zero comebacks. Interface professionally and communicate easily with customers, co-workers, and supervisors, known for integrity and honesty in all customer dealings. Increased sales revenue through good understanding of customer behaviour and multi-language skill.
Languages: English, Mandarin, Cantonese, and French

Marketing Research Skills
Independently accomplished an international marketing research project at school and several research assignments at work.
Well master library and online research skills.

Computer Skills
Database Programming: MS Access, SQL & PL/SQL, ODQL, and Oracle
Internet (networking): Web Design (HTML), Active Server Page, XML and Local   Area Networking Setting
Other: MS Excel, PowerPoint, Lexis-Nexis, Windows 98/NT

Education and Training
Import and Export 2003
Import/Export regulations, tariff treatment, government departments,
duty rates, classification and profit in the process.
Bachelor of Commerce-Marketing, management information system 2001
University of British Columbia, Vancouver, BC
Selected Courses: Modern Database Management, Business Telecommunications,
Consumer Behavior, Data Analysis, Transportation and Logistics Management,
Strategic Management, Marketing Research, Marketing Management Applications,
and International Marketing Management